I am currently working as a Senior Experience Design Manager at CVS Health.
My role is to leverage user needs in a way that influences business stakeholders to create meaningful and useful products using my experience as a Creative Thinker, Gatekeeper, and User Experience Lead. As a User Experience Practitioner, I help integrate user-centered design principles throughout the UX team to improve the user experience for software applications or products. I help strategize and develop consumer-centric digital health experiences. I conduct research methods and review user insights to help increase customer interaction for existing product solutions or future road mapping.
I’m a dreamer, 🦉night owl, 🐕 dog lover, and ☕️ coffee addict living in Nashville, Tennessee.
My Leadership Style:
I aim to cultivating a creative and forward-thinking atmosphere. To encourage my team to not only achieve immediate objectives but also to think strategically about long-term success.
I engage with my team weekly, while maintaining space for them to freely collaborate with stakeholders. I strive to be a supportive and encouraging leader, providing feedback and guidance when needed. I prioritize open communication and strive to create a positive work environment where employees feel valued and respected.
I emphasize collaboration—engaging my team in the visioning process to ensure that everyone feels invested and connected to our collective goals. I set realistic goals and expectations for myself and my team, leading by example to inspire others to meet or exceed these standards. By maintaining a fast tempo, I encourage efficiency and quick decision-making, fostering a culture of accountability and results.
I focus on creating a compelling vision for the future, providing a clear direction that aligns with the organization’s values and goals. This aspect of my management style involves motivating my team with a sense of purpose, encouraging innovation, and fostering an environment where ideas can flourish.
Main Skills:
Rapid Wireframing + Prototyping
User Research + Strategy
Leading Ideation Sessions
Managing + Inspiring Creativity
Usability Testing
Web Accessibility - 508/WCAG compliance
UX Lead for Agile/Scrum Environments
Information Architecture
Design Thinking Principles
User Flows / Journey Maps
UX Best Practices + Standardization
Extra Skills:
I love consulting with startups and entrepreneurs to help establish branding, improve customer experiences, and launch innovative products into the marketplace. I help assist and build teams in the following areas:
UX Research
Design Strategy
Brand Development
Creative Concept
Please contact me to discuss future projects.